Working Hours
  • Working Days

    9AM - 9PM

  • Saturday

    10AM - 9PM

  • Sunday

    10AM - 8PM

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Refunds Summary


If you are dis-satisfied with any portion of our service, we urge you to discuss the details with our staff member during their visit. We want to leave you feeling completely satisfied and will do our best to remedy the situation.  If you rather speaking to support, please contact our main office at: or call us directly at: 02032898701. We can also be contacted via text at 07498101031. Please see our terms a conditions for further information on our [cancellation and Refund] Policy,


Gift Cards Refund

Gift Cards are redeemable for treatments, products or services at ZahMal London and OQAY. They cannot be applied as payment to any account and no cash refunds or change will be given. ZahMal London does not accept responsibility for lost, damaged or stolen cards or any unauthorised use of the cards. We reserve the right not to accept a gift card which we consider to be affected by fraud. Valid until the expiry date stated; no balance refunds upon expiry. Purchase/use of this card constitutes acceptance of these Terms, which may be subject to change.


Products Returns and Refund

In the event that you’ve made a purchase of one or more of our products and is dissatisfied, please see our OQAY Returns and Refunds page here.

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